Privacy Policy

At Luna, your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website [www.lunaonyou.com] (the “Site”).

 

 

1. Information We Collect

We collect certain information from you when you visit our Site, sign up for our newsletter, make a purchase, or contact us.

a) Personal Information
 When you place an order or register on our Site, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (processed securely through third-party payment gateways)

b) Non-Personal Information
 We may automatically collect information about your device and browsing actions through cookies and analytics tools such as Google Analytics. This includes:

  • IP address

  • Browser type

  • Operating system

  • Referring website

  • Time spent on pages and navigation patterns

 

 

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates, shipping details, or product information

  • Respond to your inquiries or customer support requests

  • Send marketing emails or newsletters (only if you’ve opted in)

  • Improve our products, services, and website experience

  • Comply with legal obligations

You can opt out of promotional communications at any time by clicking “unsubscribe” at the bottom of our emails.

 

 

3. Sharing Your Information

We do not sell or rent your personal data.
 We may share information with trusted third parties who assist us in operating our business, such as:

  • Payment gateways (e.g., Razorpay, PayPal, Shopify Payments)

  • Delivery and logistics partners

  • Website hosting and analytics services

These parties are only given access to the data necessary to perform their tasks and are bound by confidentiality agreements.

 

 

4. Cookies

Our Site uses cookies to enhance user experience and analyze website traffic.
 Cookies help remember your preferences and shopping cart items.
 You can choose to disable cookies through your browser settings, but this may limit certain site functions.

 

 

5. Data Security

We follow industry best practices to protect your personal information.
 All payment transactions are encrypted and processed securely.
 However, no method of transmission over the internet is 100% secure, so while we strive to protect your data, we cannot guarantee absolute security.

 

 

6. Your Rights

You have the right to:

  • Access, update, or delete your personal data

  • Withdraw consent for marketing communications

  • Request information on how your data is used

To exercise these rights, please contact us at info@lunaonyou.com.

 

 

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

 

 

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect new practices or legal requirements. The latest version will always be available on this page, with the updated date at the top.

 

 

9. Contact Us

For any questions or concerns about this Privacy Policy or your personal data, please contact us:

Luna Clothing
 Email: info@lunaonyou.com
 Website: www.lunaonyou.com
 Location: Ahmedabad, India